FAQ

• What is the size of the plaque ?

  Plaque size is 6*9 inches

• What is the time required for shipping the package ?

  Shipping takes around 7-10 business days

• What if our package is broken/lost ?

  Please take video while opening the packet if the product is damaged then we will refund if you have the legit video of it.

• Can I change my picture after the order is placed ?

  We can change the picture only if the order is not yet processed. If the order is processed we cannot change the picture. To get these kind of issue resolved ASAP reach us on Instagram given in footer section of website.

• How can I contact you if I am facing any difficulty ?

  You can email us at support@thegifttown.com Or in case of emergency DM us at @thegifttown.com_ (Instagram)

• Can I cancel my order after the order is placed ?

  Once you have placed the order we cannot cancel it since its a customised product. But if you reach out to us in time on Instagram then we can do something.